Whether working with teams of faculty and administrators to develop entrepreneurial or innovative new approaches to program or policy development or guiding college leaders in strategic planning and accountability efforts, Dr. Kisker's work bridges higher education research and practice, resulting in programs, policies, and practices that further institutional priorities and better serve students and communities.
INNOVATING PROGRAM & POLICY DEVELOPMENT
Introducing innovative or entrepreneurial solutions to higher education programmatic and policy challenges can be a complex endeavor, as it must take into account institutional culture and history, multiple (often competing) missions and stakeholders, complicated shared governance structures, and a general aversion to anything that challenges the status quo.
Utilizing the Design Thinking Approach to Mission-Oriented Change, Dr. Kisker guides teams of faculty and administrators through a four-step process of seeking to understand and empathize with stakeholders' needs; identifying innovative new programs, policies, or processes; prototyping the solution and incorporating feedback; and planning for implementation.
Dr. Kisker's Design Thinking Approach to Mission-Oriented Change, adapted from the method developed by Jeanne Liedtka, Randy Salzman, and Daisy Azer, can be applied to wide range of higher education challenges, including funding, program development, policy implementation, and the design of new processes and procedures that further institutional priorities and better serve students and communities.
Steps and Considerations in the Design Thinking Approach to Mission-Oriented Change*
Empathize with stakeholders
Identify unmet needs
Define the problem
Draft the design brief
Establish design criteria
Create napkin pitches
Establish design teams
The importance of creative space
Prototype and surface assumptions
Mitigate risk by failing fast
through rapid experiments
Dealing with resistance
Run learning launches and design the on-ramp
Role of college leaders
Cultivating an entrepreneurial culture
Establishing external partnerships
*Detailed in Carrie B. Kisker's (2021) Creating Entrepreneurial Community Colleges, A Design Thinking Approach.
Adapted from Jeanne Liedtka, Randy Salzman, and Daisy Azer's (2017) Design Thinking for the Greater Good.
GUIDING STRATEGIC PLANNING & ACCOUNTABILITY EFFORTS
Dr. Kisker regularly works with college and university leaders to guide strategic planning, student success, and accountability efforts. Projects include: